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Politique de remboursement

A.Vogel prides itself in offering only high quality products. Every effort is taken to assure that you receive your order in good condition, in a timely manner.
If for any reason you are not completely satisfied with your products, you must return them to A. Vogel within thirty (30) days of purchase in order to be eligible for an exchange or a refund.
Return shipments (at your cost) should be addressed to our retail center in Dollard-des-Ormeaux, Québec:
66 Brunswick DDO, QC
Canada H9B 2L3

To start a return, you can contact us at  Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.