A.Vogel prides itself in offering only high quality products. Every effort is taken to assure that you receive your order in good condition, in a timely manner.
If for any reason you are not completely satisfied with your products, you must return them to A. Vogel within thirty (30) days of purchase in order to be eligible for an exchange or a refund.
Return shipments (at your cost) should be addressed to our retail center in Dollard-des-Ormeaux, Québec:
66 Brunswick DDO, QC
Canada H9B 2L3
To start a return, you can contact us at firstname.lastname@example.org. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.