IT IS IMPORTANT THAT YOU READ ALL THE TERMS AND CONDITIONS LISTED BELOW WITH ATTENTION :

1.    TERMS AND CONDITIONS

You must read and accept all the terms of the present Terms and Conditions before using the Site. By accessing and ordering products from the Site, you signify your assent to these Terms and Conditions. If you do not agree to these Terms and Conditions, you may not access or otherwise use the Site.

We reserve the right to modify these Terms and Conditions at any time by updating the present Agreement. Any changes to the Terms and Conditions shall enter into force within thirty (30) days of their publication on the Site.

1.1.    Health Disclaimer Notice

A. Vogel recommends that you consult with a healthcare professional prior to taking natural health products or discontinuing/changing your use of any medications. For any suspected or known illnesses or health conditions, always consult with a physician or another healthcare professional prior to the purchase or use of natural health products. The products offered by A. Vogel, in our stores or on our Site are not offered as a treatment or cure for any medical condition, but only as a nutritional support for the general wellbeing of our customers. The information on the Site is often provided in summary or aggregate form, and may not be construed as medical advice.

Information contained within the Site is not intended to diagnose, treat, cure or prevent any disease. The information on this website should not be used as a therapeutic modality or as a substitute for the advice of a healthcare professional, or as a substitute for any information contained in or on any product label or packaging. A. Vogel is not responsible for the misuse and/or abuse of any product sold as a result of a consumer using the Site, nor is A. Vogel responsible for any problems or difficulties which may arise though consumer use of products sold on the Site. The Site’s users and customers who fail to consult their health care professional prior to the purchase and subsequent use of any product, assume the risk of any adverse effects. 

1.2.    Eligibility Criteria of the Site’s Users

The services offered through the Site are available only to persons who have the legal capacity to contract, among others, without limiting the generality of the foregoing, our services are available only to persons aged 18 and over. If you are under the age of 18, you can use the Site only with the permission and under the supervision of your parents or your legal guardian. We also reserve the right to restrict the use of the Site to members who have been temporarily or permanently suspended. In addition, your account and your user name for the Site cannot be transferred, sold or assigned to a third party. If your registration is made on behalf of a corporation, you certify that you are a duly authorized representative of that corporation.

1.3.    Fees and Services of the Site

Browsing and creating an account on the Site is free. We refer you to Paragraph 2.2 of the present Terms and Conditions for the service and delivery charges that are applicable to the purchase of products on our Site.

2.    ORDER PROCESSING AND SHIPPING

2.1.    Order Confirmation

Once you complete your purchase transaction, we will send you an order confirmation at the email address you provided us.

2.2.    Product Information

THE PRODUCTS AVAILABLE FOR SALE ON THE SITE ARE AVAILABLE ONLY IN CANADA AND THE SITE IS DIRECTED ONLY AT CANADIAN CUSTOMERS.  A.Vogel attempts to be as accurate as possible in describing all products available for sale. However, A. Vogel does not warrant that product descriptions or other content of the Site are accurate, complete, reliable, current or error-free.

2.3.    Shipping

A. Vogel offers shipping in Canada only. Products ordered are shipped  within 8 business days. 

Important Notice:
Due to the ongoing Canada Post strike, there may be slight delays in deliveries and we are not able to guarantee timeframes at this time. We appreciate your patience and are working hard to ensure all orders are fulfilled as quickly as possible.
Delivery Restrictions:
We are unable to deliver to P.O. boxes at this time. Please provide a valid street address when placing your order.

For orders below 90$, the shipping charges are as follows:

ON and QC $16.00

NS, NB, PEI, SK, MB, AB, BC $26.00

YK, NL, NT, NU $40.00

Orders Over $90: free shipping

2.4.    Credit Card Charge

Your credit card will be charged only once the products ordered have been shipped. All credit cards must be valid and authentic and you must be authorized to use them. If the charge is not authorized or accepted, we reserve the right to cancel your order without any prior notice and with no further liability or obligation on our part. Please see Section 3 of the present Terms and Conditions for more information on the available methods of payment.

2.5.    Order Changes or Cancellations

As our orders are processed electronically, it is not possible to make any changes to the shipping address through the Site once an order has been placed. Furthermore, orders cannot be cancelled or modified through the Site if the products ordered have already been shipped.

2.6.    Obligation to Provide Current, Accurate and Complete Information

A. Vogel relies on the information furnished by you at the time of completion of your order to provide you with the products you order from the Site. Thus, you agree that (1) all information provided to us, including your name, address, shipping address, credit card number and expiration date, are current, accurate and complete; and (2) you are solely responsible for any loss, damage, cost or claims that you, A. Vogel or any other third party may suffer or incur as a result of your failure to provide current, accurate and complete information.

2.7.    Returns and Exchanges

A. Vogel prides itself in offering only high quality products. Every effort is taken to assure that you receive your order in good condition, in a timely manner. If for any reason you are not completely satisfied with your products, you must return them to A. Vogel within thirty (30) days of purchase in order to be eligible for an exchange or a refund. Return shipments (at your cost) should be addressed to our retail centre in Dollard-des-Ormeaux, Québec:

A. Vogel

66 Brunswick

DDO, Québec, Canada

H9B 2L3 

3.    METHODS OF PAYMENT

All prices and dollar amounts listed on the Site are in Canadian dollars. A. Vogel accepts Visa and MasterCard credit cards. Please note that some electronic transactions may require extended processing in addition to the credit card authorization.

All credit cards used for payment must be valid and authentic and you must be authorized to use them. If the charge is not authorized or accepted by your credit card company, we reserve the right to cancel your order without notice or liability from our part. We reserve the right to stop accepting credit cards from one or more issuers.

3.1.    Sales Tax

In accordance with applicable provincial and federal laws, we are required to charge GST and provincial sales tax. The applicable sales tax is determined by the province of delivery and the GST is applicable to all taxable merchandise and services delivered in Canada. The appropriate sales tax amount will be displayed on the checkout section of the Site, prior to the completion of the purchase transaction.

3.2.    Payment Security

Because we care about your satisfaction as a customer and understand you may have concerns about entering personal or credit card information over the Internet, we have installed security measures that employ state-of-the-art technology to guard against the loss or misuse of all personal information that is handled through the Site. Our servers use a security protocol called SSL (Secure Socket Layers) to ensure the transmission of your personal information takes place in complete security. SSL encrypts all information entered on the Site before it is transmitted over the Internet, which prevents the interception of data and ensures data integrity during electronic communications.

4.    PRIVACY POLICY

4.1.    Privacy

Please refer to Privacy page for more information.

4.2.    Managing your password

You are responsible for any actions taken using your user name and password, including fees charged to your account. We recommend that you never reveal your A. Vogel password to any third party. If you choose to share your user name and password or your personal information with third parties, you will be liable for any actions taken through your account. If you disclose your password, you may lose considerable control over your personal information and you may take the risk that legally binding actions be taken on your behalf. Thus, if the security of your password has been compromised, for whatever reason, you should immediately change it on the Site. 

5.    DISCLAIMER AND LIMITATION OF LIABILITY

 5.1.    SUBJECT TO THE WARRANTIES PROVIDED IN SECTION 4 OF THE PRESENT AGREEMENT, A. VOGEL DOESN’T (i) MAKE ANY REPRESENTATION OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF ANY KIND, REGARDING THE SITE, ITS CONTENT AND THE PRODUCTS AND SERVICES OFFERED AND (ii) ASSUME ANY WARRANTY, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, OF COMPLIANCE OR NON-INFRINGEMENT. FURTHERMORE, SUBJECT TO THE WARRANTIES PROVIDED IN SECTION 4 OF THE PRESENT AGREEMENT, WHEN USING OR WHEN SEEKING TO USE THE SITE, THE USER EXPRESSLY AGREES THAT A. VOGEL MAKES NO WARRANTY OR REPRESENTATIONS REGARDING THE SITE’S CONTENT: (i) NO WARRANTY OR REPRESENTATION IS MADE WITH REGARD TO THE CONTENT OF THE SITE AND WITH REGARD TO ITS UP-TO-DATENESS, ACCURACY OR COMPLETENESS; AND (ii) AS A SERVICE TO USERS OF THE SITE, A. VOGEL INCLUDES LINKS TO OTHER WEBSITES FOR WHICH A. VOGEL HAS NO CONTROL. A. VOGEL DOES NOT ENDORSE OR REPRESENT, IN ANY WAY WHATSOEVER, THE PRODUCTS, SERVICES, CONTENT OR ACCURACY OF THE CONTENT FOUND ON SUCH WEBSITES AND USERS IRREVOCABLY WAVE BY THE PRESENT AGREEMENT ANY CLAIM AGAINST A. VOGEL IN CONNECTION WITH SUCH WEBSITES.

 5.2.    A. VOGEL WILL IN NO EVENT BE LIABLE REGARDING THE SITE OR ANY OTHER RELATED WEBSITE, OR FOR USE OF OR INABILITY TO USE MATERIAL, PRODUCTS OR SERVICES OF ANY KIND, DELAY OF OR PARTIAL DELIVERY, WITH RESPECT TO ANY PARTY OR FOR ANY DAMAGE OR HARM ATTRIBUTABLE TO (INCLUDING AND WITHOUT LIMITATION) A BREACH OF CONTRACT, ERROR, OMISSION, OR FOR DAMAGE OR OTHER DAMAGES THEREFORE, DIRECT OR INDIRECT, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR OTHER DATA OF INFORMATION MANAGEMENT, LOSS OR DAMAGE TO PROPERTY AND CLAIMS OF THIRD PARTIES AND THAT, EVEN IF A. VOGEL IS EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

 5.3.    ALTHOUGH A. VOGEL ENDEAVOURS TO MAINTAIN THE ACCURACY OF THE INFORMATION, ERRORS CAN BE PRESENT. IF A. VOGEL NOTICES AN ERROR, IT WILL BE CORRECTED AS SOON AS POSSIBLE, AND THE CUSTOMERS CONCERNED WILL BE ADVISED ACCORDINGLY.

6.    TRADE-MARKS AND COPYRIGHTS

The names A. Vogel, AVogel.ca and Bioforce, as well as the logos associated with these names are trade-marks owned by Bioforce Canada Inc. or Bioforce AG Roggwill TG. Any use of these trademarks is strictly prohibited without the prior written consent of Bioforce Canada Inc. or Bioforce AG Roggwill TG. In addition, all names and trademarks belonging to third parties and appearing on the Site are the property of their respective owners and may be used only with the consent of their respective owners. 

The site along with its contents, including text, images and the selection and arrangement of its data, are protected by copyright © 2008, Bioforce Canada Inc. ALL RIGHTS RESERVED.

You can view and download the information contained on the Site for your personal use and not for commercial purposes. Any other use, modification or copying of the Site, in whole or in part, without Bioforce Canada Inc.’s prior written consent is prohibited.

7.    NOTICE

You can contact A. Vogel : 

By mail:

66 Brunswick

DDO (Québec) H9B 2L3, Canada

To the attention of Customer Service

By telephone:

1-800-361-6320

By email:

postmaster@bioforce.ca

8.    QUESTIONS AND CONCERNS

If you would like more information on the Terms and Conditions of the Site, please contact A. Vogel using the coordinates specified in Section 7. Please contact us with your questions and concerns and we will give our best efforts to assist you. 

9.    SEVERABILITY 

Should any provision of these Terms and Conditions be contrary to the law, void or unenforceable for any reason, that provision shall be deemed severable from the Terms and Conditions and shall not affect the validity or the enforceability of the remaining provisions.

10.    APPLICABLE LAW AND JURISDICTION

This Agreement and its interpretation are subject to the laws that are in force in the province of Quebec and in Canada without giving effect to any principles of conflicts of laws. The courts of the District of Montreal, Province of Quebec, have exclusive jurisdiction to hear any dispute related to this Agreement, including its interpretation and its effects.

Mobile Terms of Service

Bioforce Canada

Last updated: July 6, 2023

The Bioforce Canada mobile message service (the "Service") is operated by Bioforce Canada (“Bioforce Canada”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Bioforce Canada’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Bioforce Canada through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Bioforce Canada. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18552585605 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Bioforce Canada mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18552585605 or email support@bioforce.zendesk.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.